How to gain access to Abbott Staff Shop?
What shipping options are avaliable?
What forms of payment do you accept?
Which cards can you use on AbbottStaffShop.com?
Do you accept credit/debit cards from outside Australia?
How can I tell if the item I want is in stock or on back order?
What if my shipping and billing address are different?
How far from their expiration date can you guarantee my products will be when they arrive?
I ordered a product and had it shipped to an incorrect address. Can I stop the shipment?
Can I change an order once it is placed?
When do you actually charge someone’s credit/debit card for an order? (Upon order or upon shipment?)
What if my credit card was declined?
As an Abbott or DHL employee is there a limit to how many purchases I can make?
Why don't I see my credit card number(s) in my account?
Some Additional Helpful Information
First week of each month any new or existing staff members (Customers) whom have consented to gain access to AbbottStaffShop will be granted access to the portal following supply of details by both Abbott and DHL’s HR teams.
This is an automated process and will only take place once a month.
Abbott and DHL employees will receive their login details to their work email address. The first time accessing the portal, employees will be prompted to change their password.
Abbott Employees Based in Australia
Home Delivery
Abbott Employees are able to avail a $10 flat delivery fee Australia wide if they choose to have product shipped to their and their immediate families homes (e.g. parents, siblings, children etc.).
One delivery address is allowed per order so if you plan to have product sent to family member (s), please place separate order (s). Please note physical address is needed – we do not ship to PO BOX
*Please note total order limit is capped at $250 per employee per month excluding GST and delivery.
DHL Employees Based in Australia
DHL Staff have the option to select Home Delivery only with nominated flat fee +GST based on State** in which product is being shipped to their or their immediate families homes (e.g. parents, siblings, children etc.).
One delivery address is allowed per order so if you plan to have product sent to family member (s), please place separate order (s). Please note physical is address needed – we do not ship to PO BOX
*Please note total order limit is capped at $250 per employee per month excluding GST and delivery.
** DHL Staff Delivery Fees as follows:
New South Wales - $10 +GST
Victoria / South Australia - $12 +GST
Queensland - $13 +GST
Western Australia / Tasmania - $22 +GST
Northern Territory - $25 +GST
AbbottStaffShop.com.au accepts only credit cards as the form of payment.
We accept the following credit cards (and other types of cards) as payment for your orders:
Only credit/debit cards that are issued from financial institutions located in Australia will be accepted as forms of payment.
Only products with stock allocation will be displayed on the site – there will be no back order offered.
You may use different shipping and billing addresses, as long as the default address on your account is the same as the billing address on your credit card.
As a rule, most products shipped through AbbottStaffShop.com.au have a minimum two months or more remaining in their shelf life.
If you have chosen a reduced priced product which has been clearly marked and discounted with an “Under 42 days Product Expiry” notification - this will have under 42 days expiry with a minimum of 15 days expiry left on the product when dispatched.
Be aware there are no refunds for incorrect ordering and purchaser acknowledges the reduced rate of “Under 42 Day Expiry Product” reflects the short shelf life of the product – please only order what you know can be consumed prior to product expiring.
Abbott takes no responsibility for expiring goods and the consumption of any goods post expiry date.
Most orders you place on AbbottStaffShop.com.au enter the shipping process very quickly to ensure prompt delivery. Unfortunately, orders already in the shipping process cannot be modified.
All orders are final and cannot be changed once placed. Total order will be displayed on screen for review prior to proceeding to payment gateway. Please ensure you review your order before confirming payment.
When you place an order with a credit/debit card on AbbottStaffShop.com.au, it is an automatic process with payment being taken straight away. By processing payment this provides confirmation for our logistics partner DHL to facilitate the shipping process.
To protect your security and privacy, your financial institution cannot provide Abbott Nutrition with information about why your payment was declined. Because of this, you most likely will need to contact your financial institution directly to solve most payment issues.
Please note AbbottStaffShop.com.au does not offer refunds or returns for any purchases. Be aware there are no refunds for incorrect ordering and purchaser acknowledges any order placed is final. Please ensure you review your purchase prior to confirming payment.
The only two exception will be if incorrect product was delivered, or product received was damaged during transport. Team will then arrange for replacement of order.
Please contact Abbott Nutrition Customer Service Team at NutritionANZ@abbott.com if you require further clarification.
Abbott and DHL employee purchases can be repeated four times, ten times, twenty times or more as long as they do not exceed $250 within a given monthly 30-day window. The $250 limit does not include GST or delivery charges. Please Note: The products purchased at the employee discount are for use by eligible Abbott and DHL Employees and your immediate family only.
Please understand that as an Abbott or DHL employee, you are not eligible for any promotions or further discounts you see on the Abbott Staff Shop site given the significant price discounts all Australian based Abbott and DHL employees already receive through this program.
AbbottStaffShop.com.au does not store or retain any credit card details on the portal due to security.
AbbottStaffShop.com.au Customer Service can help you:
Contact your financial institution to resolve payment issues even if:
Here are steps you can take to resolve payment issues:
Enter your email address tied to your account
If an account exists with the email you entered, a reset password link will be sent to
Check your email to reset your password.